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Important Info.

Important Information

Delivery ScheduleCustom Design ServicesGuaranteeFinishing InstructionsWarranteeLost/Damaged Goods

Quality Assurance:
Since 1975 our master craftsmen have been using only the finest grade premium hardwoods to create our extensive line of millwork. All products are inspected for workmanship and material defects throughout production and again prior to shipping. We are very proud of our line of products and hope that you will enjoy them for years to come.

Secure Ordering:
Your credit card information will be sent via a safe encrypted format to our secure business server. Your information is kept confidential so that you can feel safe making online purchases. To learn more about the secure ordering process, see the Ordering Instructions.

Order Assistance:
All prices subject to change without notice. Every effort was to made include accurate pricing on this site (or other CW materials). However, an occasional printing error may occur. We reserve the right to bill at the corrected price upon notification.

All pieces shipped machine sanded, ready for hand sanding, if desired, and finishing. See Finishing Instructions for complete details.

If you need assistance when placing order, or if you wish to place an order by phone, please call our sales office. This office is open from 8:00 AM to 12:00 NOON and 1:00 PM to 4:00 PM EST Monday through Friday

Delivery Schedule:
Thousands of items are maintained in stock for immediate shipping. Our restocking cycle for depleted inventory on standard products can vary anywhere from a few days to a few weeks. Lead times for special orders or custom projects will be estimated with your pricing quote. Please contact us if you need confirmation of availability.

Custom Design Services:
Our design department will be happy to work with you on custom projects, from a single item to a complete room. Please contact us for more details.

Guarantee:
If, for any reason, you are not satisfied with our STANDARD (NON CUSTOM) MATERIALS, THEY MAY BE RETURNED IN ORIGINAL CONDITION. You must provide a copy of the original invoice. A restocking charge of 10% may be applied. Returns must be pre-authorized by Cumberland Woodcraft Co., Inc. We reserve the right to accept back or refuse returns on any Special Orders. Restocking charges on Special Orders may vary. Shipping and handling charges, as well as return shipping charges, are non-refundable.


Finishing Instructions (Please read carefully):

Never expose unfinished millwork to moisture, extended direct sunlight or extreme heat. All unfinished products are shipped machine sanded, ready for hand sanding as desired before finishing. Once proper fit is made, we suggest each piece (including ends and trim cuts) be sealed with finish before final installation. Primed products should be lightly sanded where handled to remove bodily oils prior to top coating. For factory priming or finishing in clear lacquer (for interior only) add 25%. For factory stained finishes, add 35%. The minimum finishing charge is $50.00. Proper finishing and maintenance will ensure lasting beauty. Be sure to follow all instructions provided with your finishing material.

Consult a professional if you have any questions.

Warrantee:
Cumberland Woodcraft expressly warrants and guarantees its products to be free from defective workmanship when shipped and will repair or replace goods not in conformity to the description contained herein, which replacement or repair shall be the purchaser's exclusive remedy. We cannot guarantee safe carriage or proper installation by your workman and accordingly must disclaim any liability for any defects not reported to us before installation. Claims for goods damaged in transit should be submitted directly to the carrier, and Cumberland Woodcraft shall have no liability therefor. All damages should be reported within 10 days of receipt. THERE ARE NO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.

Lost/Damaged Goods:
INSPECTION FOR DAMAGE AND/OR SHORTAGES MUST BE MADE WITH 10 DAYS AFTER RECEIVING ORDER.

The Bill-of-Lading accompanying your order serves as an acknowledgement by the Freight Company, indicating that the shipment , covered by our invoice, has arrived in complete and acceptable condition. We have no further responsibility for shipments.

You should carefully inspect each shipment. If you find damaged goods, make sure that the freight agent indicates any damaged goods or shortages on the freight bill. If the container appears to be damaged, please note "Possible Concealed Damage," on the bill of lading before signing. Then, notify the freight agent and request an inspection. This is very important as most transportation companies require such inspections before accepting claims for loss or damage. Be sure to have all damaged goods as well as the damaged container. Read the report prepared by the inspector. You may elect not to sign it if you diagree with the report.

If damaged goods are repairable, contact us so we can make suitable arrangements for repairs or replacement parts or give you authorization to return the goods.

The responsibility for collecting for damage claims is between you and the transportation company.